Shipping Policy

At Custom Boxes Canada, we ensure a smooth and transparent shipping process to deliver your custom packaging securely and on time. Our efficient shipping solutions cater to businesses of all sizes, ensuring reliability and convenience.

Order Processing Time

We prioritize timely production and shipping:

Production Time: Our standard production time is 8-10 business days.
Shipping Time: Once your order is ready, shipping takes 1-2 business days.
You will receive an email notification with tracking details once your order is shipped.

Shipping Options and Delivery Times

We offer different shipping options based on your needs:

Standard Shipping: Orders are delivered within 8-10 business days, depending on order volume.
Expedited Shipping: For urgent packaging needs, we offer expedited shipping with a delivery time of 5-7 business days.

Shipping Costs

Shipping costs are determined based on package weight, size, and destination.
Accurate shipping rates will be provided at checkout.

Trusted Shipping Partners

To ensure safe and timely delivery, we partner with reputable carriers:

FedEx
UPS
Canada Post

Handling and Packaging

Our packaging team ensures secure packing to protect your custom boxes during transit. We use durable materials to prevent damage and maintain quality.

Real-Time Order Tracking

Once your order is shipped, you will receive a tracking number via email.
Use this number to track your shipment in real-time.

Shipping Restrictions

We ship within Canada and internationally, subject to certain restrictions based on size and weight.
Some remote areas may experience longer delivery times.

Shipping Claims

If your package is lost or damaged during shipping:

Contact us within 5 business days with images of the damaged items.
We will coordinate with the carrier to resolve the issue promptly.

Shipping Liability

Once an order has been successfully delivered to the customer’s provided shipping address and delivery has been confirmed by the courier, responsibility for the package transfers to the customer. We are not responsible for any loss, theft, damage, delays, or issues that occur after confirmed delivery. Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete. We are not liable for failed deliveries or additional charges resulting from incorrect or incomplete shipping details.